Human resources Services

Extend your enterprise HRMS to manage complex processes

Deliver HR services that empower employees.

Make life easier for your employees with automated, digital processes for a wide variety of HR services. From simple inquiries to complex requests, streamline administration and engage with employees with case management, self-service, and knowledge management modules.

Engaged, productive employees

Increase access to information and services with automated processes.

Deliver services efficiently

Reduce the HR resources required to deliver services to focus on employee experience innovation.

Gain insights for strategic planning

Leverage reporting and analytics capabilities to see performance metrics.

National Railway Operator

HR Administration Extension

Self-service portal serving more than 25,000 employees for holiday administration and company-issued workwear. Integrated with multiple systems including SAP HR module, skills management, and inventory management.

Self-Service Portal


Provide users with easy-to-use interface to submit requests, check case status, and provide feedback.

Automatically create cases and tasks from user-triggered events.

Share and update information by connecting to knowledge base.

Personalize experience according to user profiles.

Case Management

Design workflows with embedded decision logic for complex processes.

Leverage automated task creation based on workflow triggers.

Empower agents with natively integrated knowledge base.

Balance agent workloads with reporting and analytics.

Integrate with RPA functionality to automate routine tasks.

Knowledge Management

Provide employees with the information and context they need to resolve cases with a centralized knowledge base.

Enable quick discovery through search on unified UI.

Ensure employees only view the appropriate data with role-based access policies.

Monitor activity and utilization with reporting and analytics to identify areas for improvement.

See what Oriana can do for your organization