Use Cases

Solutions for many scenarios

Customer Lifecycle Management

Connect multiple departments and systems to deliver a seamless experience throughout the customer lifecycle. Manage contract and services more efficiently and proactively respond to inquiries and issues with Oriana’s case management, knowledge management, and self-service modules.

Digital Public Services

From simple inquiries and requests to complex issue management such as licensing and permitting, Oriana’s purpose-built case management and knowledge base modules help agents deliver information and services over multiple channels more quickly. With the management and reporting module, managers can ensure service quality and balance workloads.

Governance, Risk & Compliance

Regulated environments can change rapidly with process traceability and audit compliance implications. Whether public or commercial, regulations or standards, internal or external audits, compliance takes time and resources. With end-to-end case management and connected systems, you can streamline and automate compliance.

Resource Allocation Management

Ensuring the right people have the right tools to meet customer requests requires coordination and collaboration. Automate request and approval processes, task assignment, skills management, and scheduling with case management and self-service modules.

Sales & Contract Lifecycle Management

Unify sales processes throughout the customer lifecycle from lead generation to onboarding and invoicing and across departments. Connect your sales and marketing tools with finance and customer care systems to create end-to-end processes.

Human Resources Services

Make life easier for your employees with automated, digital processes for a wide variety of HR services. From simple inquiries to complex requests, streamline administration and engage with employees with case management, self-service, and knowledge management modules.