What is Digital Process Automation?

What is Digital Process Automation?

Digital process automation (DPA), Robotic process automation (RPA), business process management (BPM)…making sense of all the latest process buzzwords. Today, we live in a digital world. People are almost always online, connected to the internet via smart...
Unified Communication for Contact Centers

Unified Communication for Contact Centers

Unified Communication can help businesses survive and even thrive in difficult times, providing an effective route to transformation. In Contact Centers, low-code solutions are able to significantly boost efficiency and give added value. It’s clear by now that the...
The story behind Dynamic Case Management

The story behind Dynamic Case Management

You have a sore toe, so you go to the doctor for an examination. The doctor asks you to remove all your clothes and starts by looking in your ears, then your eyes, then examines your neck. Two hours later, you’re shivering with cold, and the doctor reaches your feet....
How CIOs can support Citizen Development

How CIOs can support Citizen Development

Anyone with kids who are old enough to use a computer will share this concern: What are the children doing when your back is turned? You want them to connect with the world, and learn computer skills, but are they engaging with a subject they shouldn’t be, or running...
Must-have Enterprise-grade capabilities

Must-have Enterprise-grade capabilities

Manufacturers use the term ‘Military grade’ to describe everything from watches to laptops to sunglasses, presumably indicating that their product is rugged. But would a tank or a bazooka ever be anything other than a military grade? A similar use of imprecise...